1. Describe the forms of communication.
2. Identify the five C’s of communication.
3. Discuss the role of letters, memos, and reports in business.
4. Manage telephone communications and use appropriate techniques to gather and record information.
5. Discuss communication techniques as they apply to internal and external customers.
6. Describe and analyze the impact of cultural diversity on the communication process.
7. Employ appropriate communication strategies for dealing with dissatisfied customers (e.g., face-to-face discussions, electronic correspondence, and writing).
8. Discuss the positive and negative aspects of the office “grapevine” and office politics.
9. Discuss discrimination and sexual harassment and its implications in the workplace.
10. Use bias-free language (e.g., gender, race, religion, physical challenges, and sexual orientation).
11. Plan a meeting to achieve an identified purpose (e.g., schedule the facilities, arrange for a speaker, and notify the participants).
12. Demonstrate effective negotiation and consensus-building techniques to provide or obtain appropriate feedback and resolve conflicts.
13. Evaluate appropriate and inappropriate methods of interacting with others in the workplace, including team-based workgroups.
14. Define and differentiate workplace relationships including supervisor, employee, client, and team member.
15. Define and interpret upward, downward, and horizontal communication and organizational structures.
16. Investigate and define the characteristics and advantages/disadvantages of team-based workgroups including members, roles, and expectations.
1. Produce organized, coherent, and developed paragraphs with a clear topic sentence, effective transitions, and a relevant conclusion.
2. Describe and demonstrate the stages of the writing process to include planning, writing, editing, proofreading, and revising.
3. Write and design a document (e.g., memo, letter, report) using the correct style, format and content (e.g., letter, memorandum, report, e-mail) that is appropriate for the type of correspondence (e.g., persuasive, positive, negative).
4. Plan, compose, and produce instructions/directions, and descriptions.
5. Conduct research using the five basic steps: planning the search, locating sources of information, organizing the information, evaluating the sources, and using the information to prepare a short report on a business topic.
6. Identify and utilize traditional and electronic research sources such as encyclopedias, reference manuals, periodicals, Internet, etc.
7. Interpret, analyze, and evaluate information for relevance, purpose, timeliness, and authenticity.
8. Document all sources (e.g., print and electronic) using current standards.
9. Distinguish between paraphrasing, documentation, and plagiarism.
10. Comprehend copyright laws and their applications to text, visual art, design, music, and photography.
11. Use scanning hardware and layout, design, and graphics software to enhance documents.
12. Compose and evaluate common types of business reports including informational reports, news releases, proposals, and policy statements.
13. Prepare presentation documents to include publicity, agenda, handouts, follow-up report, etc.
1. Read and follow directions.
2. Demonstrate reading comprehension by restating or summarizing.
3. Differentiate between fact and opinion.
4. Summarize the important points of a document.
5. Identify and explain enhancements such as graphs, charts, tables, and illustrations/photographs for visual impact.
6. Interpret information from articles, manuals, etc.
7. Select the appropriate reading method (e.g. skimming, scanning, speed-reading, and in-depth reading) for a particular situation.
8. Identify factors that affect readability of text (e.g., sentence length, word selection, and type size).
9. Investigate the need for various reading skills in the workplace such as reading for information, summarization, drawing conclusions, making judgments, and following directions.
10. Evaluate the quality and reliability of source information.
11. Analyze information presented in a variety of formats such as tables, lists, and figures.
12. Use note taking skills that incorporate critical listening and reading techniques.
1. Describe and identify the eight parts of speech in context sentences.
2. Identify the difference between adverbs and adjectives.
3. Identify the categories of pronouns and uses of reflexive pronouns.
4. Identify features of prepositions and uses of prepositional phrases.
5. Identify types of conjunctions.
6. Use a verb that correctly agrees with the subject of a sentence.
7. Describe the types of verbs and demonstrate the six tenses.
8. Use irregular verbs and their different forms properly and distinguish transitive and intransitive verbs.
9. Identify subjects, predicates, verbs, adverbs, pronouns, direct and indirect objects, and prepositional and infinitive phrases in sentences.
10. Select pronouns properly and use them correctly in a sentence.
11. Correctly use a possessive noun in a sentence.
12. Create the plural form of a noun.
13. Identify and correct misplaced and dangling modifiers.
14. Describe and write the four kinds of sentences—declarative, interrogative, imperative, and exclamatory.
15. Recognize types of sentence fragments, run-on sentences, and double negatives.
16. Recognize and correct problems in grammar and usage including, but not limited to, completeness, agreement, reference, and form.
17. Write clear, descriptive sentences in a variety of sentence patterns (e.g., simple, compound, complex, and compound-complex).
18. Write logical, coherent phrases, sentences, and paragraphs. Incorporate correct spelling, grammar, and punctuation.
1. Proofread a paragraph and identify spelling, grammatical, and punctuation errors.
2. Proofread written communications with errors, using proofreader’s marks.
3. Proofread and edit business documents to ensure they are clear, correct, concise, complete, consistent, and courteous.
4. Review and edit for the effectiveness of word choices and sentence structure.
1. Demonstrate effective active listening techniques and identify major barriers to listening.
2. Listen objectively and record major points of a speaker’s message.
3. Explain the differences between verbal and nonverbal communication.
4. List examples of how nonverbal messages have different meanings in various cultures.
5. Identify and interpret the major types of verbal and nonverbal communication.
6. Describe and demonstrate basic speaking skills and their implications in the communication process.
7. Discuss various methods of presentation delivery including oral, written, multimedia, teleconferencing, and interactive.
8. Design effective presentations to include multimedia components of presentation software packages.
9. Identify and evaluate different types of presentations to include information, persuasive, and debate.
10. Use proper techniques to make an oral presentation.
11. Ask questions to clarify information.
12. Describe and analyze problems and barriers with differences in languages and customs on business operations.
13. Provide a clear description of a simple system or process or give clear, concise directions.
14. Express opinions and discuss issues positively and tactfully.
1. Recognize how word selection and usage affects communication.
2. Recognize slang, jargon, clichés, and common errors in word usage.
3. Use proper sentence structure.
4. Illustrate the proper way to divide words.
5. Identify homophones, synonyms, and homonyms.
6. Illustrate the ability to use a dictionary and thesaurus as an aid to spelling, pronunciation, and meaning.
7. Use contextual clues to recognize word meaning.
1. Determine appropriate use of periods, question marks, and exclamation points.
2. Explain the use of commas, colons, and semicolons.
3. Recognize and correct problems in punctuation including, but not limited to, commas, semicolons, and apostrophes.
4. Use apostrophes to indicate contractions and possessive constructions.
5. Use quotation marks to set off the words of a speaker or writer and to set off titles of short works and use punctuation with quotation marks.
6. Define the grammatical rules that govern the use of special punctuation marks such as the dash, hyphen, and parentheses.
7. Use appropriately ellipsis, italics, and underlining.
8. Identify how to capitalize sentences, proper nouns, abbreviations, adjectives, and titles correctly.
9. Write and use numbers according to standard practice in a sentence.
1. Illustrate the ability to spell correctly the words regularly used in writing.
2. Illustrate the ability to use a dictionary and thesaurus as an aid to spelling, pronunciation, and meaning.
3. Identify prefixes and suffixes.
4. Apply spelling rules to homonyms and commonly confusing words such as effect and affect.
5. Demonstrate application of spelling rules such as i before e, silent e, words ending in y, etc.
1. Identify various forms of electronic communication, including new and emerging communication technologies.
2. Demonstrate and select the appropriate use of electronic messaging technologies (e.g., fax, voice mail, conference calls, chat rooms, and e-mail).
3. Manage e-mail to include composing and sending a message; retrieving, reading, and printing a message; and sending an attachment by e-mail.
4. Operate an e-mail account while using folders and address books.
5. Examine proper use of e-mail and other appropriate Internet/intranet communication capabilities, including business-related terminology and language.
6. Explain the concept of copyright laws and their applications to text, visual art, design, music, and photography.
7. Recognize the legal implications of violating federal and state laws in multimedia/digital publishing.
8. Apply the etiquette rules for electronic messaging (e.g., e-mail, cellular telephone, and voice mail).
9. Discuss ways to keep data secure from theft and destruction.
10. Identify and describe new and emerging communication technologies.