Client Service

2021 NLC Topic

The topic will be given to the competitor prior to performance. The competitor will have 10 minutes of preparation time. The actual performance will be 5 minutes. 

Event Introduction

Client Service is a ‘Presentation Event without Equipment’. These events include a presentation or role-play. Review Guidelines for more details. 

Client Service an Individual only event. 



  • This role play event requires the competitor to provide customer service to a client (judges).
  • Two (2) 4” x 6” note cards will be provided for each competitor and may be used during the preparation and performance of the case.
  • Information may be written on both sides of the note cards.
  • Note cards will be collected following the presentation.

No other reference materials, visual aids, or electronic devices may be brought in or
used during the preparation of the performance.