Health Care Administration
Subtopics
1. Determine commonly used documents that are composed in a medical office. |
2. List procedures to maintain healthcare provider’s schedule. |
3. Demonstrate procedures to schedule patient appointments. |
4. Identify procedures to register patient. |
5. Identify the parts of a patient chart. |
6. State rules to maintain patient confidentiality according to Health Insurance Portability and Accountability Act (HIPAA) regulations. |
7. Identify procedures to sort and process mail. |
8. Identify procedures for handling emergencies in medical office. |
9. Prepare treatment rooms and exam tables. |
10. Determine procedures to clean instruments, equipment, and work areas. |
11. Determine maintenance requirements for supplies and equipment. |
12. Identify procedures to maintain, stock, and inventory of supplies and equipment. |
13. Identify unsafe conditions. |
14. Coordinate meetings, events, and activities. |
15. Select effective time management techniques. |
16. Identify resources needed to complete a job assignment. |
1. Define medical root words. |
2. Define what specific suffixes mean in a medical terminology context. |
3. Define what specific prefixes mean in a medical terminology context. |
4. Define common medical abbreviations. |
5. Communicate information using medical terms. |
6. Differentiate between medical various specialties. |
7. Use anatomical terminology to describe body parts and functions. |
1. State healthcare facility policies and procedures. |
2. Identify National, State, and Local standards for workplace safety. |
3. Determine laws governing healthcare professionals. |
4. State the purpose of a patient’s “Bill of Rights”. |
5. Explain laws and standards associated with employment and labor. |
6. Explain the purpose of Material Data Safety Sheets (MSDS) used in a healthcare setting. |
7. Explain laws associated with harassment. |
8. Determine licensure and certification needed by healthcare professionals. |
9. Identify standards of the Health Insurance Portability and Accountability Act (HIPAA). |
10. Maintain patient confidentiality. |
11. Identify threats to patient confidentiality. |
12. Define expressed, implied and informed consent. |
13. Identify practices and behaviors that result in malpractice, liability, and/or negligence. |
14. Identify ethical issues related to healthcare. |
15. Identify appropriate work habits and ethics |
1. Describe the various forms of communication common to healthcare. |
2. Discuss the role of letters, memos, and reports in the healthcare business. |
3. Manage telephone communications and use appropriate techniques to gather and record information. |
4. Describe and analyze the impact of cultural diversity on the communication process. |
5. Employ appropriate communication strategies for dealing with dis-satisfied customers (e.g., face-to-face discussions, electronic correspondence and writing). |
6. Identify techniques to respond to the emotional needs of patients and families (e.g. supportive listening). |
7. Assist practitioner in management of communication activities. |
8. Identify appropriate responses to difficult patient’s behavior. |
9. List purposeful activities for cognitive skills. |
10. Analyze the need for effective communication with members of interdisciplinary teams. |
1. Identify procedures for payment on accounts. |
2. Identify procedures for and complete a balance sheet. |
3. List procedures to bill patient. |
4. Define procedures for processing past-due accounts. |
5. Identify procedures for and make a bank deposit. |
6. Identify procedures to open a new patient account. |
7. Identify procedure for and reconcile a bank statement. |
8. Process an accounts payable invoice. |
9. Identify procedures to maintain a petty cash fund. |
10. Identify common financial forms used in healthcare. |
1. List types of health insurance coverage (HMO, PPO, Medicare, etc.) |
2. Identify procedure for obtaining insurance authorization for patient treatment or testing. |
3. Identify commonly used insurance forms and statements. |
4. List commonly used International Classification of Diseases (ICD-9) codes for billing purposes and insurance claims. |
5. Identify procedure for processing referrals. |
6. Prepare a billing statement. |
7. Interpret an explanation of benefits (EOB’s) form. |
8. Identify procedures for submitting insurance claims. |
1. Identify components of the medical record |
2. Determine procedures to code medical records. |
3. Identify procedures for filing medical records manually or electronically. |
4. Identify the phases of the record life cycle. |
5. List medical record charge-out procedures. |
6. Manage electronic file storage through the use of file and disk management techniques. |
1. List procedures for aseptic hand washing. |
2. Identify infection control techniques to prevent transmission of infectious disease. |
3. Describe OSHA and CDC standards for infection control. |
4. Identify procedures to dispose of bio-hazardous materials. |
5. Detail proper technique for handling clean and soiled linens and clothing. |
6. Identify standard precautions used in healthcare (i.e. gown, mask, gloves, cap, and protective eyewear.) |
7. Detail procedures to clean, sterilize, and prepare instruments and supplies. |
8. List factors that promote and inhibit growth of microorganisms. |
9. Identify ways the body protects against microorganisms and infection. |
1. Identify common elements of a patient’s medical history. |
2. List procedures to record and report vital signs. |
3. Interpret readings on various metering devices. |
4. List patient responses during testing or treatment. |
5. Record/file patient’s data or lab test results manually and electronically. |
6. Answer inquiries concerning patients from medical staff using correct medical terminology. |
7. Carry out plan of care/orders. |
8. Identify charting techniques. |
9. Identify and use the correct chart forms |
1. Define basic computer terminology. |
2. Identify software and its common applications to the healthcare industry. |
3. Explain the purpose, operation, and care of hardware components. |
4. Identify tools, diagnostic procedures and troubleshooting techniques for components and operating systems for personal computers, laptops and portable devices. |
5. Apply basic commands and navigate the operating systems. |
6. Input data and commands using peripherals (e.g. keyboard, touchscreen, scanner, and voice recognition.) |
7. Identify key words used to search and navigate the Internet using a search engine. |
8. Identify the different parts of a browser window (pull-down menus, toolbar, address box, status bar, scroll bar, close button, maximize and minimize buttons and title bar). |
9. Analyze emerging technologies used by the healthcare industry. |
10. Identify tools and diagnostic procedures to troubleshoot printers and scanners. |
11. Identify and use appropriate resources to obtain assistance (e.g., Help menu, manuals, Web site) |